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Shipping Policy

Free Delivery For All Orders Within Singapore, 3 - 5 Working Days

No Minimum Orders Required

Other options are also available during check out such as :-

  • Custom Delivery - 1 - 2 Days with time slot specification
  • Express Delivery - 1 - 2 Days from 10am to 7 pm

Secured zone charges of $15.00 will apply to Airport Cargo road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction sites, Jurong Island, Jurong Port, PSA Port, SATS, Aerospaces, Shipyard, Supply Bases.

 

Free International Delivery for Orders S$250.00 And Above

S$30.00 applies for orders below S$250.00. Local tax and duties of your country still applies if any, please be sure to check it out. Kindly do let us know if :-

  • Your location is not listed below.
  • You need assistance on the checking of customs requirements or taxes.
 
Destination Transit Time 
Europe
Austria 10 - 12 
Belgium 9 – 12 
Czech Republic  9 – 12 
Denmark 9 – 15 
Finland 11 – 14 
France 7 – 10 
Germany 6 – 8 
Hungary 10 – 13 
Ireland 9 – 12 
Italy 15 – 17 
Netherlands 7 – 12 
Poland 9 – 13 
Portugal 12 – 17 
Spain 9 – 14 
Sweden 8 – 12 
Switzerland 9 – 14 
Turkey 11 – 15 
United Kingdom  5 – 7 
Rest of Europe  10 – 16 
Asia Pacific 
Australia 8 – 12 
Hong Kong  7 – 10 
Japan 9 – 11 
South Korea  7 – 10 
New Zealand  8 – 13 
Taiwan 7 – 9 
Thailand 8 – 12 
Rest of Asia Pacific  8 – 20 
Americas
Canada 10 – 13 
United States of America  9 – 11 
Rest of South America  10 – 20 
Middle East & Africa 
Rest of Middle East & Africa  10 – 20 

 Additional cushioning, wrappings or bubbles wraps will be included for fragile items at no extra charges. 

 

Ordering Process

After you complete your purchase, we will :-

  1. Send you a order confirmation email within minutes.
  2. Proceed to pack and prepare your order for delivery.
  3. Once ready,  we will send you a delivery notification email containing 
    • Date of delivery / Tracking number and URL for orders within Singapore.
    • Tracking number and URL for international orders.

Kindly note that the lead time for international delivery starts from the date of receiving the delivery notification email. it typically takes less than 3 days to prepare the paper works for international orders

 

Things To Do When You Receive Your Parcel

For International Orders

Please inspect for damage or loss on the spot upon receiving the delivery to prevent complications. If damages are found, please notify the delivery person and have it indicated on the airway bill or delivery order in writing along with his / her details and initial. Do not reject the delivery as it may result in extra charges or further damage to the content in the course of redelivery. 

For Singapore Orders 

Your items will be checked before delivery, and as part of our assurance to you. It will be covered for 3 days upon successful delivery of your order against damages or defects. So please be sure to check out with 3 days of receiving your items :)

 

Damage or Lost Parcel
In the unfortunate event of any of damages or lost, though fragile items are typically not covered under insurance, please rest assured that we will try our very best to assist you. Things to do :-
  1. Stay calm, and take pictures of the damage(s) on the items and on the exterior packing if any. Keep the delivery order or related documentations in case we need them as reference. ( Please mind the sharp edges. )
  2. Send us a email at info@shinnotea.com and let us have the:-
    • Order Number
    • Picture Of Damages
    • Airway Bill or Delivery Order If Any

 

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